Industry News 2008 P7 : Electric Light & Power/Utility Automation & Engineering T&D News Covering AMR, T&D Automation, Electric Transformers Design, Power Distribution Transformers, SCADA Systems & more

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Industry News 2008 P7

Magic words utility CSRs should use with customers
Customers want to hear certain "magic words" that indicate their problem will be solved and that their business is appreciated.

New initiative to explore smarter electric grid for Illinois
A new public-private collaboration is exploring how smart grid technology may bring the people of Illinois more reliable electric service and a cleaner environment, while holding down costs of electric services.

MDU Resources selects Exstream Software to consolidate billing systems
Exstream Software by HP announced that MDU Resources Group Inc. has selected its Dialogue enterprise document automation software to consolidate billing systems.

Kenworth to show hybrid utility truck at Electric Utility Fleet Managers Conference
Kenworth goals for the medium-duty hybrids are to enhance fuel economy up to 50 percent in utility operations

Former Michigan Public Service Commissioners oppose sections of energy re-monopolization bills
Seven former members of the Michigan Public Service Commission who served from the 1970s to 2007 have announced their opposition to major parts of the energy package before the Senate.

Electric demand approaches PECO record
High temperatures and humidity pushed electric demand on the PECO system Monday to the highest ever recorded for a June day and the fifth highest on record for the utility.

Study: Half of internet users pay at least one monthly bill online
According to the latest E SOURCE market research study, 51 percent of internet users in the U.S. and Canada now pay at least one monthly bill online.

NYISO chooses new president and CEO
The board of directors of the NYISO announced the selection of Stephen G. Whitley as president and CEO.

NERC enforces compliance with electric reliability standards
NERC submits set of violations to FERC and actions taken "to assure future compliance and improve reliability."

Constellation Energy joins coalition to address energy workforce issues
Constellation Energy has joined the EPCE, a partnership working together to solve workforce development issues through industry-sponsored online education.

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