Industry News 2008 P14 : Electric Light & Power/Utility Automation & Engineering T&D News Covering AMR, T&D Automation, Electric Transformers Design, Power Distribution Transformers, SCADA Systems & more

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Industry News 2008 P14

New lab sets sights on smart grid
KEMA and Dutch Ministry for Economic Affairs open power electronics laboratory to research and test advanced power electronics for use in electric transmission and distribution grids.

New Chartwell report examines electric utility storm Web sites and online outage strategies
More North American utilities provide outage information online to customers through "storm center" Web sites, new Chartwell research shows.

Frost & Sullivan recognizes Industrial Defender with the Company of the Year Award
Based on its recent analysis of the cyber risk management solutions market for process control & SCADA environment, Frost & Sullivan presented Industrial Defender Inc. with the 2008 Global Frost & Sullivan Company of the Year Award.

Elster AMI solutions receive ISO 9001:2000 certification
EIS announced it has received ISO 9001:2000 certification for its development, project deployment and services after a complete system assessment by Underwriters Laboratories Inc.

New demand response program approved by OPA
ECS announced that the Ontario Power Authority has approved ECS' PowerPay! Ontario demand response program to be administered in Ontario, Canada.

FirstEnergy employees win electric industry awards
EPRI recently named ten FirstEnergy Corp. employees as winners of its annual Technology Transfer awards.

Four questions prospective utility customers won't ask
A utility's prospective customers always have lots of questions as they decide whether to buy a product or service, but there are questions they don't ask that can make or break a sale.

Report: Staffing and training initiatives increase in spite of self-service technology advances
Despite the push for customers to use self-service avenues, a Chartwell report shows full-time equivalent staffing in utility contact centers grew about 15 percent between 2003 and 2007 to offset the rise in call volumes.

FERC reports loss of former employee personal information
FERC loses binder full of personal information for 2810 former employees; SS numbers included in binder; binder lost during an office move.

Utility to stage mock disaster
Drill will involve range of activities, including pre- and post-hurricane scenarios and table top exercises.

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