Industry News 2007 P2 : Electric Light & Power/Utility Automation & Engineering T&D News Covering AMR, T&D Automation, Electric Transformers Design, Power Distribution Transformers, SCADA Systems & more

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Industry News 2007 P2

Green Mountain Power names next president and CEO
Mary G. Powell will become Green Mountain Power's next president and CEO in when CEO Chris Dutton retires after 11 years leading the Vermont electric utility.

National Grid plans to centralize New England offices
National Grid announced plans to centralize and consolidate its New England offices into a single facility to be built in the Reservoir Woods East office park in Waltham, MA.

Silver Spring Networks recognized as "Technology Pioneer" by World Economic Forum
Silver Spring Networks received the World Economic Forum's prestigious designation of "Technology Pioneer" in recognition of the company's impact on the delivery of utility services.

Texas project aimed at lowering electricity bills, reducing peak-time use
Advanced metering and utility communications devices are among the cutting-edge technologies that will be used in a consumer project that is expected to cut electricity bills and lower Texan's residential electric use during the late afternoons.

Utilities address next generation of customer care -- web-self service
With new web opportunities come challenges, including creating customer friendly sites that make customers want to pay their bills, report outages and sign up for utility programs on-line.

House Committee on Homeland Security urges FERC chairman to investigate grid security
Concerned about the results of a secret experiment conducted for DHS in which a generator was destroyed by a cyber attack, the House Committee on Homeland Security urged FERC to investigate grid security.

FERC to make filing easier with expansion of electronic filing system
FERC announced expansion of electronic filing system to include all documents, except those specifically named by the FERC Secretary; final rule allows use of online forms for simplified comments and interventions in proceedings.

Effective listening helps utility CSRs develop rapport with customers
Utility customer service representatives who are good listeners do a better job of developing rapport with customers, and rapport is critical to providing great service.

Electricity projected to be reliable throughout North America in coming winter season
The outlook for electricity reliability for the coming winter season is good, the North American Electric Reliability Corporation announced in its annual 2007/2008 Winter Reliability Assessment.

FERC acts to improve transmission reliability, lower power costs
FERC acted to improve reliability of the interstate transmission system by approving requests for transmission investment incentives for new grid construction.

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