Industry News 2007 P16 : Electric Light & Power/Utility Automation & Engineering T&D News Covering AMR, T&D Automation, Electric Transformers Design, Power Distribution Transformers, SCADA Systems & more

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Industry News 2007 P16

Utility employees reap benefits from participating in their company's customer-loyalty culture
Not all employees understand that they can directly benefit from a corporate culture that strives to make every customer loyal. David Saxby offers some reasons why employees should care about customer loyalty.

ConsumerPowerline hails regulatory decision in New York
CPLN lauded FERC's decision to reject a proposal that the firm claimed could destroy New York City's demand response program, and lead to blackouts this summer.

Bush re-nominates Kelliher to FERC
President Bush re-nominated current FERC chairman for an additional five-year term.

Utility CSRs have only seconds to make good impression
Utility CSRs must make the most of the little time they have to make a good impression when an existing or potential customer calls. Measure-X offers tips to help CSRs make a good impression during customer calls.

Defusing the perfect storm: Solving a triple threat of aging assets, workforce and IT systems -- Part three of three: Information technology service management
The final installment of a three part series: Part three discusses the convergence of information technology and operational technology from which utilities deliver service. As a whole, the three installments discuss solving the challenges of aging assets, workforce and IT systems.

IT on the brain: Utilities gather in Amsterdam for SAP conference
Utilities from around the world gathered in Amsterdam recently for the 6th SAP International Utilities Conference to discuss recent deployments and the IT needs of the emerging deregulated European market.

Analysts say TXU coal plant cancellations are 'tip of the iceberg'
Firm advises that coming carbon regulations must be considered to avoid risking billions in stranded energy investments.

First phase of So. Cal Ed's renewable transmission project OK'd
Project is part of SCE's five-year, $4 billion transmission expansion program.

Allegheny Energy names contractor for proposed transmission line
$820 million Trans-Allegheny Interstate Line would span will span more than 200 miles.

New transmission line being considered in Maine
Proposed line would directly connect isolated northern Maine to rest of state.

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