Industry News 2006 P6 : Electric Light & Power/Utility Automation & Engineering T&D News Covering AMR, T&D Automation, Electric Transformers Design, Power Distribution Transformers, SCADA Systems & more

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Industry News 2006 P6

Tips for utility CSRs handling irate customers
David Saxby offers six tips on how utility CSRs can handle irate customers so that the outcome is productive for everyone involved.

KCP&L, We Energies take top honors in Chartwell's 2006 marketing and customer service awards
Two Midwestern utilities were honored as the 2006 winners of Chartwell's annual Best Practices Awards in Customer Service and Marketing during the industry research firm's annual EMACS Conference.

Projects of the Year entry form now available online; deadline approaching
Nomination deadline is November 30. Entry form can be downloaded here.

Industry veteran joins InfraSource technology division
Company's new executive adviser is IEEE Fellow and author of more than 100 technical papers on power distribution engineering.

Frost & Sullivan honors Siemens for substation automation arena
The 2006 Frost & Sullivan Technology Leadership Award in the field of substation automation was presented to Siemens Power Transmission and Distribution, Germany, for commissioning the world's first substation control system based on IEC 61850.

Utility industry faces greatest challenges in 30 years: EUCG Workshop
The electric utility industry is confronting a host of strategic and operational issues similar to ones faced during the 1970s, according to industry leaders attending EUCG's annual fall workshop.

Delaware court rules in favor of Energy Partners Ltd.
The court confirmed that EPL is permitted to explore, investigate, communicate with and exchange information with third parties in response to third party acquisition proposals.

PSEG elects new presidents and COOs for group and utility practice
Ralph Izzo elected president and COO of PSEG; Ralph LaRossa named PSE&G's president and COO.

EEI commends FERC for support of industry spare transformer sharing program
EEI commended FERC for approving an electric industry program that will strengthen the sector's ability to restore the nation's transmission system more quickly in the event of a terrorist attack.

National Grid: New transmission policies are needed to realize renewable generation's potential in the U.S.
New policy paper calls for regional planning, transmission cost allocation and recovery policies to facilitate renewable generation.

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