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Connecting with Customers Featured Artic 2006 P1



Can billing comparisons boost conservation?
Including certain information in utility bills may inspire conservation among customers, but the success of such programs lies in the presentation of data.

Billing questions? Reading is fundamental ... and problematic
Literacy -- or the lack of it -- could be a factor for utilities facing calls from customers who don't understand their bills.

Confusing bills? Give customers at-a-glance info
Many utility customers find themselves baffled by their bills. Find out what customers want to see and what utility companies are doing to simplify the billing process.

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