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Projects/Contracts 2003 P10
Upgrading your customer care and billing system: the when, why, and how
The variable winds of change keep blowing. Regulators have endless new demands. So do your customers. And technology keeps marching on. All this places a heavy burden on IT systems and staff. Customer care and billing systems must keep pace with change.
Competitive energy retailer commits additional 800,000 customers to Peace software systems
Direct Energy is converting its 800,000 gas customers in Ontario, Canada, to the Peace Customer Information System (CIS) for billing and customer management. Direct Energy is North America's largest competitive energy retailer.
Reliant Energy receives new FERC license for its Upper and Lower Newton Falls hydropower plants
Reliant Energy announced that it has recently received a 40-year Federal Energy Regulatory Commission (FERC) license for its Upper and Lower Newton Falls hydropower projects in New York.
HydrogenSource demonstrates fuel processor for 30 to 150 kW fuel cell power plants
HydrogenSource LLC announced it has completed beta testing a system capable of producing reformate for fuel cell systems ranging from 30 to 150 kilowatts.
Utility providers use Virtual Hold queue management to take customers off hold
Aggravated by rising costs and poor customer service, utility customers are demanding better experiences from their service providers.
SDG&E expands service-restoration efforts during San Diego firestorm
San Diego Gas & Electric employees were working around the clock pulling in all available resources to restore service to customers affected by the most damaging wildfires in San Diego County's history.
Crews work to restore gas service in California lost due to wildfires
Crews with Southern California Gas Co. (The Gas Company) said they were working closely with fire and police authorities in the areas affected by the fires in the Southland to turn off natural gas service as necessary and to restore service as soon as it is safe to do so.
CES International and EnvoyWorldWide to integrate outage management and notification solutions
EnvoyWorldWide, a provider of real-time notification solutions, and CES International, a provider of outage and network-management systems for distribution utilities, announced an alliance to develop an integrated outage management and automated notification solution.
Vogt Power International awarded two HRSG contracts
Vogt Power International Inc. announced it has recently received two orders, one from Kellogg, Brown & Root, consisting of one Heat Recovery Steam Generator for Motiva's Port Arthur, Texas, refinery and one HRSG from SNC-Lavalin Constructors Inc. for the City of Farmington, NM.
TVA to use RATA auditing system from AEP's USTI unit
Tennessee Valley Authority has leased an Auto-Probe Q2000 system from United Sciences Testing Inc. to perform automated relative accuracy test audits (RATA).
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