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Atlanta, GA, May 30, 2008 -- The 2008 Chartwell Best Practices Award for Fostering Relationships with Mid-Size Businesses was presented to Southern California Edison (SCE) at Chartwell's annual Best Practices Summit on Fostering Relationships with Mid-Size Businesses in Milwaukee. Chartwell is an independent information services and best practices research company in the utility industry.
The award -- one of several Chartwell Best Practice Awards -- honors the most innovative utility customer service, marketing and/or communications initiatives aimed at building goodwill, improving customer satisfaction and increasing loyalty among business customers.
SCE introduced its mid market customer service program in 2005 with two goals in mind: enhancing customer satisfaction among this customer group and generating participation in the utility's energy efficiency and demand response programs. Through the effort, SCE contacts each mid-size business customer proactively about six times a year. Contacts are via email or phone, or in person with walk-through energy audits.
A panel of Chartwell research analysts chose SCE's Mid Market Program as the award winner for its innovation, execution and results. SCE's effectiveness in engaging and educating business customers and helping them make well-informed decisions regarding their energy-related needs catapulted the utility into the top spot.
The award was presented at The Chartwell Summit on Fostering Relationships with Mid-Size Businesses. More than 45 utility professionals attended the two-day Summit that featured presentations by J.D. Power & Associates and customer service and marketing professionals from some of the nation's top-ranked and most innovative utilities. Steven Tilk, SCE Mid Market Manager, accepted the award on behalf of the utility.
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