Corporate Logo

 
Connecting with Customers Sponsored by Exstream
Featured Articles from Electric Light & Power and ELP.com
Study aims to raise call center quality from "Yikes!" to "Wow!"
Results of a "mystery shopper" survey of utility call center practices reveal some surprising -- and alarming -- info. Are your call center reps engaging customers, or chasing them off?

New report: Utilities increase Web-based offerings for customer self-service
More utilities are enticing customers to self-service transactions on the Internet by broadening their online services, Chartwell finds in its latest report.

Trends in CIS: Optimize customer communications to build stronger relationships.
Utilities face major changes in every aspect of their operations. Although much of the change taking place in the industry is driven by simple economics ...

More


Connecting with Customers Media Center
Featured White Papers

Extream Software's E.ON Personalised Customer Communications
E.ON is the world's largest investor-owned energy company. E .ON's retail business, branded Powergen, is a leading UK energy supplier, with over nine million electricity and gas accounts. In an increasingly crowded market, E.ON needed to differentiate itself from the competition to gain a competitive advantage and ensure it continued to attract and exceed the expectations of its new customers.

Exstream Software's Interactive Documents Get Smarter
Find out new ideas for raising the impact of online and offline documents by exploring the next dimension of one-to-one communications and where documents fit and learn how to develop interactive, intelligent documents.

More

Featured Podcasts

Exstream Software's Overcoming Customer Communication Challenges
Examine how utilities can evolve enterprise customer communications with this previously recorded webinar sponsored by Exstream Software.

More


Exstream Software, Inc. Press Releases
May 2, 2007 Exstream Software Announces General Availability of Dialogue Live for Intelligent, Interactive Document Applications
April 16, 2007 Exstream Software Launches Ground-breaking Products at AIIM/ON DEMAND Conference in Boston
April 4, 2007 Bell Aliant Named Finalist in 2007 Billing World and OSS Today Excellence Awards For New Bill Created with Exstream's Dialogue Software
April 3, 2007 Exstream Software Promotes Andy Frape to EMEA General Manager
March 19, 2007 American Family Insurance Selects Exstream's Dialogue Software

More


Sponsor Highlight

Product Feature
Exstream Dialogue
Exstream Software Dialogue Overview
Exstream Software Dialogue Overview
 
Impact on: Utilities Impact on: Utilities
 
Dialogue Live
Dialogue Live Brochure
 
Return to Previous Page