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Featured Articles from Electric Light & Power and ELP.com |  |
Help yourself: Learn what customers think about self-service tools
Customer use of self-service options is on the rise, but increased use of self-service doesn't mean increased customer satisfaction, new research has found. So which self-service tools do utility customers like and dislike, and which should your utility offer?
Your collection calls: Is it time to automate them?
Given the rising number of shut-offs as the economy gets worse, now might be a good time for utilities to review collection processes. Many have done so in recent times, and some are finding automation to be an effective tool for keeping dollars coming in the door cost-effectively.
CIS & Customer Service news in brief
Utilities increase Web-based offerings for customers; half of internet users pay at least one monthly bill online; new CIS contracts; and more. We've sampled some of the important CIS/customer service-related news articles from our website and put them all in one convenient place. Take a look at what's been happening in CIS/customer service since our last newsletter.
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Featured White Papers
Extream Software's E.ON Personalised Customer Communications
E.ON is the world's largest investor-owned energy company. E .ON's retail business, branded Powergen, is a leading UK energy supplier, with over nine million electricity and gas accounts. In an increasingly crowded market, E.ON needed to differentiate itself from the competition to gain a competitive advantage and ensure it continued to attract and exceed the expectations of its new customers.
Exstream Software's Interactive Documents Get Smarter
Find out new ideas for raising the impact of online and offline documents by exploring the next dimension of one-to-one communications and where documents fit and learn how to develop interactive, intelligent documents.
Featured Podcasts
Exstream Software's Overcoming Customer Communication Challenges
Examine how utilities can evolve enterprise customer communications with this previously recorded webinar sponsored by Exstream Software.
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